Submit Feedback / Complaints

Helping improve public service through your feedback, concerns, and suggestions.

[Name of PACD Officer]

Public Assistance and Complaints Desk Officer

The Public Assistance and Complaints Desk Officer assists citizens and transacting clients by receiving feedback, handling complaints, providing assistance, monitoring customer satisfaction, and forwarding complex concerns or specific requests to the appropriate LGU office for proper action.

Through an accessible feedback and complaints process, LGU New Corella ensures that public concerns are heard, properly referred, monitored, and addressed in support of transparent, accountable, and responsive public service.

Mandate

Submit Feedback / Complaints services are mandated to provide citizens and transacting clients with an accessible channel for raising concerns, submitting feedback, filing complaints, and requesting assistance related to public services. These services support transparency, accountability, and service improvement by ensuring that concerns are received through the Public Assistance and Complaints Desk, recorded using prescribed forms, referred to the appropriate office, and acted upon in a timely and responsible manner.

Vision

A responsive and citizen-centered New Corella where every concern is heard, every complaint is handled properly, and every feedback helps improve the quality of public service.

Mission

To provide an accessible and respectful channel for citizens to submit feedback, complaints, suggestions, and service concerns.

To assist clients in identifying the proper office or personnel responsible for their concern.

To receive, record, and refer complaints and feedback through the Public Assistance and Complaints Desk.

To monitor customer satisfaction and support timely responses to public concerns.

To promote transparency, accountability, and continuous improvement in the delivery of local government services.

Mission

Submit Feedback / Complaints services aim to achieve improved citizen satisfaction, faster referral of public concerns, better handling of complaints, stronger accountability among offices, increased transparency in service delivery, and continuous improvement of local government services in the Municipality of New Corella.